Worry-free project guarantee
Worry-free project guarantee
One project. No worries.
You are still missing a skein, a suitable needle or project-related accessories? With our worry-free project guarantee you can order a suitable addition within 30 days reorder without additional regular shipping costs.
The principle
Start your project relaxed
You have ordered your new knitting or crochet project and notice during Starting off, you notice that you are missing the right needle? Or do you realize you realize during the project that you still need a skein, buttons, or need other accessories?
With our worry-free project guarantee, you can order matching additions within 30 days after your original order without order additional regular shipping costs.
This way you can start your project calmly without having to order more than necessary in advance. than you probably need to order.
Very simple
How the project guarantee works
After your order, you will receive a personal Voucher code for free shipping on a project addition.
Select addition
Choose the missing yarn, the needed needle, or matching project-related accessories.
Add to cart
Add all required additions together to your shopping cart.
Enter project code
Enter your personal project code during checkout in the Enter voucher code.
Save on shipping costs
The regular shipping costs for delivery within within Germany are automatically deducted.
The voucher code can be used once and is valid for 30 calendar days starting from the date of your original order. Shortly before expiration, we remind we will remind you again by email about your active project guarantee.
Project-related additions
What can you reorder?
The project guarantee applies to additions that you can clearly trace to your originally ordered knitting or crochet project.
Additional yarn
For example, another skein for your already ordered Project.
Needles
Matching knitting needles, crochet hooks, needle tips, or double-pointed needles.
Cords and tips
Needle cords, interchangeable needle tips, and matching connectors.
Buttons and accessories
Buttons, stitch markers, and other project-related accessories.
The reordered items themselves are not free. The Worry-Free Project Guarantee covers only the regular shipping costs. Shipping costs for an eligible reorder.
Requirements
For which orders does the guarantee apply?
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The original order was placed through the online shop of placed on gute-garne.de.
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The delivery address of the original order and the Reorder is within Germany.
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The original order contains at least one yarn, yarn package, knitting set, or crochet set.
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The original order exists at the time of the reorder no more than 30 calendar days back.
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The reordered items serve as a verifiable addition of the originally ordered project.
One code per order
The personal project code can be used once within the used within the 30-day guarantee period.
Therefore, before reordering, it is best to quickly check whether you need missing yarn may still require a suitable needle, buttons, or you need other accessories for your project.
Availability of yarns
We cannot guarantee that a specific color, dye lot or a specific item throughout the entire guarantee period remains available.
Yarns may vary slightly between production batches. differ. Therefore, always order the amount specified in the instructions intended yarn quantity and make a gauge swatch before starting the project.
Not included
The project guarantee does not apply to this
The project code is non-transferable, cannot be paid out, and cannot be applied retroactively to an already completed order. Other discount codes may not be used simultaneously with the Project code must be used.
We will help you
Did your project code not arrive?
Please first check your spam or promotions folder. If you do not receive Find the email with your project code, write to us stating your Order number.
Email to info@gute-garne.deLegal information
Terms of the Worry-Free Project Guarantee
Here you will find the full terms of the voluntary Worry-free project warranty.
1. Guarantor
The guarantor is:
wooltastic UG (limited liability)Stumpf 4
42929 Wermelskirchen
Germany
Email: info@gute-garne.de
2. Content of the warranty
Within the scope of the worry-free project warranty, the guarantor assumes in the case of a justified project supplement, the regular Shipping costs for another order with a delivery address in Germany.
The price of the reordered goods is to be paid by the customer must be paid in full.
3. Covered goods
The warranty is granted for original orders that contain at least one of the following products:
- Yarn
- Yarn package
- Knitting set
- Crochet set
The free shipping reorder must contain items that traceably as a supplement to the originally purchased project can be used.
4. Duration
The worry-free project warranty begins on the day of the original order and ends after 30 calendar days.
The decisive factor for timely claiming is the time to which the supplementary order is completed via the online shop is made.
5. Geographical scope
The warranty applies exclusively to orders and Reorders with a delivery address within Germany.
6. Claiming
To claim, the voucher code sent by email after the original order must be personal voucher code sent by email during the must be entered during checkout within the warranty period.
The code:
- is usable only once,
- applies only within the specified period,
- cannot be paid out,
- is non-transferable,
- cannot be credited retroactively,
- and applies only to regular standard delivery within Germany.
In case of technical problems, the warranty can be claimed by providing the original order number by email to info@gute-garne.de can be asserted.
7. Availability
The worry-free project warranty exclusively covers Shipping costs. It does not entitle you to availability specific items, colors, sizes, or color batches.
If a desired item is not available, there is no entitlement for a free replacement, a reservation, a reproduction or the procurement of a specific batch.
8. Relationship to statutory rights
The worry-free project warranty is in addition to the statutory rights in case of defects.
Statutory rights can be exercised free of charge are and are not limited by this warranty.